When you purchase a Haag-Streit device, you are given the opportunity to add-on a Support Package and benefit from fully transparent annual service costs. We offer three standard service contracts: Gold, Silver, and Bronze. Some contracts include an annual service visit where a Field Service Engineer will come to your premises and undertake a full service of the equipment covered by your contract. These contracts also include a pre-defined number of repair, service, or support visits to ensure your equipment is always in full working order.
Coming soon: the Haag-Streit Prepaid Support Plan
In the future, we are pleased to offer our customers the option of a Prepaid Support Plan. This is a block-time agreement which allows you to purchase a fixed number of service support hours up front for a fixed cost, then call off the hours as and when needed.
What are the benefits?
This option enables you to consolidate all your support requirements into a single purchase agreement, bringing speed and efficiency to your service needs. A great option for the busy clinic, this frees you from repeat purchase requests to your procurement team, removing the administrative bottlenecks that can easily arise within complex approval chains.
What does it cover?
From database recovery, certification and device repair to a simple health check— merely choose how many hours you wish to spend, and how you wish to spend them. The plan is simple to set up, and gives you full visibility over your account via a monthly electronic statement.
Information about this service will be provided as soon as it becomes available.