Contact us at (888) 848-8923

Our Support Hotline is open 8:00 AM – 7:00 PM Eastern (Monday – Friday). 

We also offer remote support with TeamViewer.

Our resident experts are available to help with your questions. We cover a range of topics, including clinical, technical, and general inquiries. We are here to assist Monday through Friday, 8:00 AM – 7:00 PM ET. If you're seeking experienced advice and proven expertise, feel free to get in touch with us. Our team is ready to provide answers and guidance. You can contact us through various channels, and we'll do our best to assist with your specific needs.

Reduce equipment downtime

Haag-Streit and Reliance equipment are unsurpassed in performance and craftsmanship. But service issues, which may require expert repair, can still arise.  To limit your equipment downtime, our Tech Service experts are just a phone call away the minute you identify any performance issues. Our dedicated toll-free number— (888) 848-8923— provides you with direct access to support, a review of your system online or by phone, and replacement parts and loaner items when needed.

Device repair

Fast repairs by Haag-Streit service experts

At Haag-Streit, we understand how important it is for your clinic or practice to run seamlessly without interruption to your service. While we are proud to say that our products are the gold standard, naturally, service issues can still arise, which may lead to your equipment needing to be repaired by a service expert.

You want your device repaired quickly but with complete confidence in what’s covered, the timescales, and the cost. Our teams work across our global service network to advise the best solution, whether that’s arranging for your device to be repaired at one of our global service centers, carrying out a repair at your site, or even arranging for the delivery of a loan unit. The result: you remain fully in control, with minimal downtime at your clinic or practice.



A range of flexible preventative maintenance programs

All ophthalmic equipment requires regular, thorough service to keep it operating at its best, so we offer a range of flexible preventative maintenance programs. A pre-planned maintenance visit will reduce the risk of equipment failure and downtime and ensure that your device or solution performs in accordance with our required manufacturer standards and specifications. As standard, we provide:

  • Thorough device inspection
  • Full re-alignment or re-calibration
  • Diagnostic measurement testing
  • Replacement of worn parts
  • Software/firmware updates
  • Decontamination or cleaning
  • Rigorous final functional/safety testing as standard

Spare & wear parts

Fast access to genuine spare parts, worldwide

Purchasing genuine Haag-Streit parts, be it a light bulb, a fuse, or a screw, is the best way to ensure optimum performance of your device. We provide fast access to customer installable replacement parts worldwide.

Remember, you can only purchase Haag-Streit manufacturer officially approved authentic spare parts directly from Haag-Streit or your local authorized Haag-Streit dealer. Non-manufacturer-approved spare parts will not be compatible or compliant with Haag-Streit's equipment standards and specifications. You may also face quality issues, such as defects, failures, or damages, that can affect the performance and, more importantly, the safety of your device.

Call us to learn more about obtaining genuine Haag-Streit spare parts.

Service packages

Find a service package to meet your individual needs

We provide a variety of comprehensive, flexible service packages for every device and solution within the Haag-Streit portfolio.

A Haag-Streit service package removes any concerns so that you can focus on your clinical work and your patient lists.

We offer three standard service contracts: Gold, Silver, and Bronze. Each service contract is designed to give you complete peace of mind, and the different levels allow you to choose the right option to suit your needs. And, if you are looking for something outside these three standard service contracts, then we can tailor a bespoke service product especially for you. Moreover, with our prepaid block-time support plans, you will gain even greater flexibility and efficiency over your budget and service requirements.

Regardless of your level of cover, you can expect regular inspections, priority call-outs and first-line access to our dedicated service center, as standard. Still need something extra? Ask about our range of add-on services, from bespoke installations to IT services and equipment audits.

Haag-Streit USA Support

This is your central destination for accessing essential resources. Browse through Frequently Asked Questions, EyeSuite registration instructions, software update requests, warranty registration, and support requests—all designed to streamline your experience and ensure you get the most out of your Haag-Streit products.